Client Service Manager | Office Manager
Angelena Madrid joined Asset Retention Insurance Services in February 2012. She has many years of experience in policyholder service as well as office and staff management.
As the client service manager/office manager, Angelena wears many hats daily. She is responsible for handling service requests pertaining to the existing client base. She is completely involved in our staff management, database management, and client appointment preparation. In conjunction with all of this, she often meets with many of our clients to help with their annual reviews and allocation changes.
Angelena is licensed as a Life, Accident and Health Agent, so she is able to efficiently assist our clientele with all of their policyholder service related questions and needs.
Born and raised in Orange County, Angelena currently resides in Lake Forest. In her free time, she enjoys staying active, whether that be hiking, a trip to the beach or a day trip to her neighboring counties to enjoy our beautiful California weather. She loves to read and of course spend lots of quality time with her family and friends.
Client Service Associate
As our Client Service Associate, Lauren Siers has a wonderful way of making everyone feel welcome when they enter the office.
Lauren is also licensed as a Life, Accident and Health Agent to better serve you. She is responsible for assisting current clients with service requests, appointment preparation, data entry, as well as keeping the office organized and running efficiently.
Lauren has a Bachelor of Science degree in Business with an emphasis in Marketing and a minor in French Studies from California State University, Long Beach. Recently moved to Orange County, Lauren grew up in a small suburb of Chicago and spent three years living in Brussels, Belgium, with her family before moving out to California in 2008. She loves living in Orange County with her boyfriend, Chris, and their two dogs, Izabelle and Dakota. In her free time, she enjoys cooking and will always have a passion for dance.
Marketing & Event Coordinator
Kiana Nguyen enjoys communicating the value of Asset Retention and how our services have helped hundreds of people for almost two decades. She joined Asset Retention with many years of marketing and public relations experience.
In her role as our Marketing & Event Coordinator, Kiana also assists with the event coordination of each of our Financial Retirement Workshops and insurance sales presentations and Client Appreciation events. She ensures that both our clients and guests truly benefit and enjoy their experience.
Kiana graduated from California State University, Fullerton with a Bachelor of Arts in Radio-TV-Film. She was born in Dayton, Ohio, and raised here in Orange County. In her free time, she enjoys exploring new places with her camera and taking pictures. With her sense of adventure, Kiana plans to travel and visit exotic countries to learn more about their culture and gain insight to a world outside of what she knows.
Director of Finance
Po Bender has worked with Asset Retention since 2005 and has played a pivotal role in its success. She is originally from Georgia but moved here in 1998 to pursue her dream of being a pairs’ figure skater. She went on to compete in three U.S. National Figure Skating Championships in 1999, 2000 and 2001.
Upon meeting her husband, Troy, she quickly saw the value and the benefits that Asset Retention brought their clients. Further, having been around parents who started and ran a small family business, she always knew it was her hope to follow in their footsteps, and by joining the Asset Retention team, she accomplished just that!
Although Po has served in many different capacities at Asset Retention, she is currently the Director of Finance. Her responsibilities include handling payroll, managing expenses, and bookkeeping. She is also very creative in developmental ideas and writes the 7th page of the newsletter published every 2 months, titled, “Po’s Posts” that our clients receive bi-monthly.
Po has the honor of being the mother of two amazing children, Wyatt and Sawyer. She enjoys spending quality time with her family and friends, dancing and going out for the occasional skate.
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